To be well supported

Admission & costs clearly explained

If you’re considering psychosomatic treatment, you’ll often find yourself with lots of practical questions: How does the admission process work? What documents are required? Who covers the costs? And how quickly will you receive a response? At PONTEM Medic, we guide you through this process step by step – personally, confidentially and as clearly as possible.

Lächelnde Frau in braunem Pullover mit entspannt geneigtem Kopf.

Being well looked after also means being understood

You don’t need to know for certain just yet whether treatment with us is right for you. That’s what the initial consultation is for. We’ll listen to you, take your situation seriously and work with you to determine what the next sensible steps are.

It’s not about having to decide everything straight away. It’s about getting some guidance: on your current situation, the possible course of treatment, the admission process, and any questions you may have about costs and who will cover them.

Request an assessment

From Initial Contact to Treatment

This is how the recording works

1

You Get in Touch

Contact us, for example via the contact form, by phone or through the designated digital contact channel. Your enquiry will be treated confidentially and answered personally.

2

We Get Back to You

We contact you and clarify some initial questions: What is affecting you? What kind of support are you looking for? Are there already any medical or therapeutic documents? And which location might be suitable for you?

3

We Assess the Situation Together

In the next step, we explore whether psychosomatic treatment at PONTEM Medic could generally be appropriate. This is not about making a hasty diagnosis, but about developing an initial shared understanding of your situation.

4

You Receive Guidance on Documents and Costs

We explain which documents may be required and how coverage of the costs is assessed. Depending on your insurance, benefits provider or reimbursement scheme, different steps may be necessary.

5

Your Admission Is Prepared

If treatment at PONTEM Medic is possible, we discuss the next steps with you: the location, timeframe, organisational matters and everything that is important for your journey and stay.

Read more
6

You Arrive Well Prepared

Our aim is for you to begin treatment without unanswered questions. You should know what to expect, who your points of contact are and how your stay will be prepared.

What documents might be important?

The documents you’ll need depend on your personal circumstances, your insurance cover and the planned course of treatment. Documents such as medical reports, previous reports, referral letters, cost authorisations or documents from your private health insurance, the Beihilfe scheme or another funding body are often helpful.

Don’t worry: you don’t have to sort this out on your own. We’ll explain what’s relevant in your case and help you prepare for the next step.

Lächelnde Frau mit Brille und lockigem Haar in freundlicher Gesprächssituation.
Therapeutin mit Brille im einfühlsamen Gespräch mit einer weiteren Person.

We'll help you stay on top of things

Coverage of costs

For many guests, questions about who will cover the costs are a key consideration before making a decision. That’s understandable. That’s why we discuss the options available to you and the steps that may be required at an early stage.

Depending on your personal situation, various organisations may cover the costs, such as private health insurers, government subsidy agencies, self-payment schemes or other relevant bodies. Importantly, we’ll work with you to determine what information is required and ensure the process is as clear as possible for you.

Find out more about cost coverage

Who is PONTEM Medic suitable for?

PONTEM Medic supports guests with mental health and psychosomatic issues, such as burnout, depression, anxiety, exhaustion, functional physical symptoms or crises. If you’re unsure whether your symptoms are suited to the treatment we offer, you can still get in touch with us.

The initial consultation is specifically designed to help us assess your situation together. You don’t need to be sure whether inpatient or psychosomatic treatment is the right step for you. We’ll help you find your way forward.

Well looked after right from the start

Admission is more than just a matter of organisation. It is often the first moment when uncertainty gives way to a concrete next step. That is why it is important to us that you feel taken seriously and well supported even before your stay begins.

At PONTEM Medic, this means you’ll receive clear information, have a personal point of contact and gain a clear overview of what’s important ahead of your treatment. This creates a framework within which you can focus on what really matters: stabilisation, relief and your journey back to greater self-efficacy and confidence.

Be safe whilst being open

Our mission, ‘Be open, be safe’, also applies to the intake process. You’re welcome to ask questions, voice any concerns and speak openly about what’s on your mind. At the same time, we’ll guide you through the process so that you don’t have to navigate organisational or administrative matters on your own.

FAQ: Enrolment & Fees

You can get in touch with us via the contact form, by telephone or via the designated digital contact channel. We will treat your enquiry confidentially and get back to you personally. As a first step, we will find out what is troubling you and what sort of support you are looking for.

No. You don’t need to be able to pinpoint your symptoms exactly just yet. Many guests get in touch because they feel they need support, but don’t yet know which treatment is right for them. During our first consultation, we’ll look at your situation together.

Once we have received your enquiry, we will get in touch with you. We will discuss any initial questions regarding your symptoms, your current condition, any previous treatment, existing medical records and the most appropriate next step. If treatment at PONTEM Medic is a possibility, we will discuss the rest of the admission process.

That depends on your situation and your health insurance provider. Medical reports, previous reports, referral letters, insurance documents or confirmation of cost coverage may be helpful. We’ll tell you exactly which documents are required in your case.

We aim to respond to your enquiry personally and promptly. The exact response time may vary depending on the volume of enquiries and your location. If your matter is urgent, please let us know as soon as you get in touch.

That depends on your insurance cover and your personal circumstances. Options may include, for example, private health insurance, government-funded health schemes, self-pay arrangements or other relevant funding bodies. We’ll help you understand the steps you need to take to clarify the costs.

Yes, we’ll help you understand the process and gather the necessary information. Which approvals or documents are required depends on the relevant funding body. We’ll explain what might be important in your particular case.

In principle, treatment may also be available as a self-pay service. The specific options, costs and eligibility criteria should be discussed on a case-by-case basis. Please feel free to discuss this with us during your initial consultation.

PONTEM Medic has centres in Darmstadt and Hallau. Which centre is right for you depends on your circumstances, the range of treatments available, availability and organisational considerations. We will discuss with you which option makes the most sense.

In that case, getting in touch without any obligation is just the thing. You don’t have to commit to anything straight away. We’ll listen to you, assess your situation together with you, and explain whether any next steps are possible and, if so, what they might be.